CHARGES & BILLING
1.All estimated prices quoted, whether written or verbal, are for the listed and mentioned services only. Any additional services required to complete a project will be quoted for in advance and charged accordingly. Deliveries and couriers are additional.
2. All estimates are based on expected or agreed design time and include two sets of authors corrections where alterations are called for by the Customer, or if additional changes are required by Customer.
3. All charges & prices for services carried out by Rocoja are subject to VAT (where applicable) at the prevalent rate
4. Where there is a change to the agreed brief, Rocoja will inform the Customer in advance of any extra costs likely to be incurred.
5. Charges for design work do not cover the release of our copyright design source files, included but not restricted to jpg, png or other source files or raw code. Should the Client require these files for transfer to an in-house or other designer or design agency, they will be subject to a separate quotation or ‘buy-out’ charge.

6.Rocoja will own any intellectual property rights developed prior to, or developed separately from this project and not paid for by the client. Rocoja will own the unique combination of these elements that constitute a complete design and license its use to you, exclusively and in perpetuity for the project duration only, unless agreed otherwise in writing. On occasion Rocoja may allow (with caveats) use of media created by Rocoja with written consent, after completion of a project.

7. All work is billed either monthly in advance (Social Media Management) or at the start of the project (Website design / Media design), or at the relevant hourly charge as previously agreed.
8. For all new Customers, payment for the full or part amount may be requested in advance of commencement, as agreed between parties. For any subsequent invoiced work, Rocoja must receive full payment not later than 7 days after the date of Invoice. The Company reserves the right to make a surcharge of 2% per month interest to accounts that are not paid by this time. 
9. Rocoja does NOT offer a credit scheme.
10. If, after project commencement, the client stops communicating with Rocoja for a period of 90 days, the project can be cancelled, in writing by Rocoja and ownership of all copyrights shall be retained by Rocoja. In this scenario, Rocoja reserves the right to charge a cancellation fee for the work completed, with the fee based on the stage of project completion. The fee will not exceed 100% of the total project cost

11. Disbursements on behalf of any client may result in a request for payment in advance from the Customer.
12. Rocoja reserves the right to request final payment be made prior to the handing over of final creative or digital files.
13. Unless full payment has been made on the Customer’s account and all project costs have been cleared, we reserve the right to withhold future supply of goods and, in the case of web services, this may include recalling services including the hosting of websites.
14. If at any point during the design or development cycle a client wishes to cancel, they may do so but will be invoiced an amount that Rocoja judges to be proportional to the amount of work completed on the commission and further compensatory charges for booked design time or printing press time or any other supply costs accruing.

PROJECT WORK
15. All projects are planned to an agreed schedule. Non-adherence to this schedule by the Customer may result in compromising final delivery deadlines. If this is likely to occur, Rocoja will advise the Customer as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.
16. Any indication given by Rocoja of a design project’s duration is to be considered by the customer to be an estimation. Rocoja cannot be held responsible for any project over-runs, whatever the cause.
17. Rocoja shall always take commercially reasonable steps to meet the Customer’s request. Where this is not possible, an alternative, (possible less-favourable) solution may be provided.
18. Rocoja reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the Customer. Any outsourced job remains the property/responsibility of Rocoja and such services are deemed to be carried out ‘indirectly’ by the Rocoja.
19. Once final proofs/materials have been signed off, Rocoja cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.
20. Whilst every effort will be made to achieve agreed delivery dates, Rocoja cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Rocoja’s control.
21. As part of larger projects which involve 3rd parties commissioned directly by the Customer, Rocoja will not be held responsible in any way for services not carried out/managed directly or indirectly by the Rocoja.
22. Where the project requires a number of products to be printed or manufactured, every endeavour will be made to deliver the correct printed quantity ordered, but estimates are conditional upon margins of 5%. Rocoja reserves the right to change/alter ordered amounts in the Customer’s best interest.

COPYRIGHT & IP
23. Rocoja cannot guarantee the Customer exclusivity of any marketing concept, strategy, design or other intellectual property provided. Therefore, Rocoja will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party’s copyright protected or registered trademark or brand, identity, strapline, colour usage, image style and content, product or otherwise.
24. It remains the Customer’s responsibility to seek copyright protection if desired for any creative/intellectual property provided to the Customer by Rocoja.
25. By supplying images, text, or any other data to Rocoja, the Customer grants Rocoja permission to use this material freely in the pursuit of the design.
26. All creative work produced (including words, pictures, ideas, visuals and illustrations) and devised during a project(s), creative, digital, software files and related correspondence remain the property – physically, intellectually and in copyright, of Rocoja unless specifically released in writing and after all release costs have been settled.
27. If a choice of designs is presented as part of the creative process, only the chosen design is deemed to be given by us as fulfilling the contract. All other designs remain the property of Rocoja, unless specifically agreed in writing.
28. Should Rocoja agree to provide design concepts as part of a pitch (whether free of charge or subject to a pitch fee), the design (which includes the design idea) remains the property of Rocoja until such time it is purchased by the Client.
29. The Client has the right to reject Rocoja’s designs but Rocoja will pursue damages should the Client utilise the design concept (or the core design idea).
30. The Customer agrees to fully indemnify and hold Rocoja free from harm in any and all claims resulting from the Customer in not having obtained all the required copyright, and/or any other necessary permissions.

MATERIALS
31. It is the responsibility of the Customer that all materials (including, but not limited to images, diagrams, logos, videos, data, as well as intellectual property in other media) supplied to Rocoja by the client will have the relevant copyrights, licenses and permissions for use in the commissioned project. Rocoja will not accept responsibility/liability for infringements caused by any wrongly supplied materials.
32. In good faith, Rocoja shall hold any supplied files, originals and materials for a period of up to 12 months. Resumption of works on an ‘open’ project would be completed according to the original schedule of costs so long as the project specification remained unaltered.
33. Whilst taking every care to protect all media and correspondence supplied, Rocoja cannot accept liability or be held responsible financially or otherwise for any loss. Disputes will not be entered into.

DATA PROTECTION
34. In accordance with GDPR, should the Customer wish for Rocoja to handle/process any of their customer data or to provide systems to process personal data (eg web-based databases), it is the Customer’s legal responsibility to ensure the processes requested of us are data-compliant and to have a written contract in place with us to carry out such processes. Furthermore, it is the Customer’s responsibility to ensure they have obtained consent from the individuals for the personal data they pass over to us for processing.

DISPUTE & LIABILITY
35. Rocoja shall be under no liability if it should be unable to carry out any provision of the contract for any reason beyond it’s control including (without limiting the foregoing), Act of God, Legislation, War, Act of terrorism, Fire, Flood, Drought, Failure of power supply, Lock out, Strike by employee’s in contemplation of furtherance of dispute or inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may, by written notice, elect to terminate the contract and pay for work done and materials used, but subject thereto, shall otherwise accept delivery when available.
36. The Customer agreed that Rocoja shall hold no responsibility for any amendments made by any third party after the artwork has been supplied by Rocoja to the Customer
37. In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non-payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Customer to inform Rocoja immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, deadline), without such information, no disputes will be entered into.
38. Advice of any loss, quality or damage issues must be reported to Rocoja within five clear working days of delivery and receipt (whether be printed or digital) and any claim in respect thereof must be made in writing to Rocoja within 3 working days thereafter. Rocoja shall not be liable in respect of any claim unless the aforementioned requirements have been complied with.
39. Any discrepancies relating to any invoice must be reported to Rocoja within 1 calendar month from the date of issue. Rocoja reserves the right to dismiss any claims and will not be held liable in respect of any claim should the aforementioned requirement not be adhered to.

CREDIT & MARKETING
40. Rocoja reserves the right to the addition of our Company credit on printed or digital projects unless instructed otherwise by the Customer and, to the use for self-promotion any work carried out for the Customer.
41. Rocoja reserves the right to use both initial creative concepts and final approved design work for the purposes of Rocoja’s marketing activities (both online and offline) unless otherwise requested/agreed with the Customer.
42. Terms and Conditions may be changed at any time without prior notice.